tomato pay faqs

Why am I asked to connect a bank account and what is the process?

Written by Elisa
Updated over a week ago

How do I remove access to my bank account?

Written by Elisa
Updated over a week ago

What if my bank is not available for me to connect with?

Written by Elisa
Updated over a week ago

Can I connect more than one bank account?

Written by Elisa
Updated over a week ago

Which banks can I connect with and use with tomato pay?

Written by Elisa
Updated over a week ago

How do payments work?

Written by Elisa
Updated over a week ago

Can I pay with other currencies using tomato pay?

Written by Elisa
Updated over a week ago

How do I view my full history of transactions?

Written by Elisa
Updated over a week ago

How fast is my transfer of money?

Written by Elisa
Updated over a week ago

How much can I transfer via tomato pay?

Written by Elisa
Updated over a week ago

I don’t recognise a payment. What should I do?

Written by Elisa
Updated over a week ago

I haven't received the confirmation email. What should I do?

Written by Elisa
Updated over a week ago

What is a QR code payment?

Written by Elisa
Updated over a week ago

What should I do if I didn’t receive a transfer after sending a payment request?

Written by Elisa
Updated over a week ago

How do I request a payment?

Written by Elisa
Updated over a week ago

How do I send a payment to another tomato pay user?

Written by Elisa
Updated over a week ago

My payment(s) failed. What should I do?

Written by Elisa
Updated over a week ago

Can I cancel the payment after I’ve initiated it?

Written by Elisa
Updated over a week ago

How do I send a payment to someone who is not a tomato pay user yet?

Written by Elisa
Updated over a week ago

How do I opt out from marketing emails?

Written by Elisa
Updated over a week ago

What should I do if I wanted to register my business but I have not added my business name and industry?

Written by Elisa
Updated over a week ago

How do I verify my identity?

Written by Elisa
Updated over a week ago

What is Strong Customer Authentication (SCA)?

Written by Elisa
Updated over a week ago

How will tomato pay use my personal data?

Written by Elisa
Updated over a week ago

How does tomato pay store data?

Written by Elisa
Updated over a week ago

My device has been stolen and/or lost. What should I do?

Written by Elisa
Updated over a week ago

What should I do if I don’t receive the code to my mobile number?

Written by Elisa
Updated over a week ago

Who is Fractal Labs?

Written by Elisa
Updated over a week ago

Is tomato pay secure?

Written by Elisa
Updated over a week ago

What is tomato pay?

Written by Elisa
Updated over a week ago

What is your price?

Written by Elisa
Updated over a week ago

Do you charge a fixed fee?

Written by Elisa
Updated over a week ago

How can I delete my tomato pay account?

Written by Elisa
Updated over a week ago

I’ve forgotten my password, how do I reset my password?

Written by Elisa
Updated over a week ago

Why do I have to renew my consent in relation to my connected bank account every 90-days?

Written by Elisa
Updated over a week ago

What is open banking?

Written by Elisa
Updated over a week ago

What is a magic link?

Written by Elisa
Updated over a week ago

What age do I need to be to sign up for tomato pay?

Written by Elisa
Updated over a week ago

How do I login to tomato pay?

Written by Elisa
Updated over a week ago

Why do I need both my email and phone number to sign-up to tomato pay?

Written by Elisa
Updated over a week ago