Your payment may have failed for a number of reasons:

  1. Please check that your bank account is activated and connected to the CashFlow Manager app.

  2. Please check that you have the latest update of the app.

  3. You may not have sufficient funds. Before executing your payment we do a confirmation of funds, i.e., we make sure that you have enough funds to make this payment. If you don’t, the payment will be declined.

You may have failed to authenticate the payment via the online banking app.


After you have checked the above, please re-try. If the payment still fails, please email support at cashflowmanager@santander.co.uk or use the chat bubble in the bottom right corner.

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